Please contact us via ticket. email or live chat and we will use a backup to recreate your account. If you just ordered a new hosting plan, you are in luck! We offer free content moves within the first 30 days of signup.
If you are moving away from a host who does not give you cPanel, then the only way to move your site is by uploading and downloading the files manually with a tool such as FTP. You can also request a .CSV or .SQL backup of your databases. You need to contact your soon-to-be-ex hosting company for detailed instructions. If you are moving from a host who uses cPanel to another cPanel account, please follow these instructions: Congratulations, you have backed up your entire site and it is now time to restore your site at your new HostGator account. After you have restored your database, you might get an error when trying to view your webpage. Examples: Error establishing a database connection What this means is that your database now exists in cPanel, but your website cannot communicate with it. Now is time to assign a database username and reconfigure your website's database settings. The user has now been added, but it has not been assigned to a database. Now you need to locate your database configuration file. It is finally time to reconfigure your website's database settings. ARTHOST will always help you solve a database connection error, so please contact us via live chat or phone if you still have problems.How can I restore my site with old/previous content?
How do I move my sites from my old host to you guys?
How can I do this myself? (not recommended)
Getting your database to work after restoring it
or
Warning: mysql_connect(): Access denied for user: 'user1_name1@localhost' (Using password: YES) in/home/abc123/public_html/catalog/includes/functions/database.php on line19
Unable to connect to database server!
define('DB_USER', 'user1_name1');
define('DB_PASSWORD', 'dfhf54$%h6');
define('DB_HOST', 'localhost');
define('DB_PASSWORD', 'sjhi68g$2335');
define('DB_NAME', 'user1_wrdp1');
define('DB_NAME', 'abc123_wrdp1');
If you skipped step 3 while assigning the user to the database, you must go back and complete that step. The value you have for your database name is the correct name to choose in the second drop down. (Don't forget to click Submit.)define('DB_USER', 'abc123_abc123');
This is the last time you will need this username and password, so you don't need to keep a copy anymore.